经过数天的批评后，苹果 CEO Tim Cook 破天荒为 苹果地图 向客户道歉，并推荐对手厂商的地图。

 

苹果CEO Tim Cook 28 日在苹果 网站发布了公开信，为苹果 Maps 的缺失道歉，而且推荐客户先使用其他地图代替。以下是公开信的全文：

翻译全文

给我们的客户：

在苹果，我们努力制造世界级的产品，以期尽可能给客户最好的体验。自从我们上个星期推出新地图之后，我们并没有达到这个承诺。非常抱歉新地图造成客户的挫折感，我们正致力将地图变得更好。

我们从第一版 iOS 就一起推出地图程序。随着时间推移，我们希望提供客户更好的地图，其中提供turn-by-turn 导航、语音整合、低空飞行模式和向量地图等功能。为了达到这个目标，我们必须从头打造新版本的地图。

现在已经有超过 1 亿台 iOS 装置使用新版的苹果 Maps，而且每天都有更多人加入我们。仅仅一个星期内，使用 iOS 新地图的使用者已经搜索了近 5 亿个地图。客户们愈常使用我们的地图，它就会变得愈好，而我们十分感谢所有从你们接收到的回响。

当我们努力改进地图程序时，你们可以从 苹果 Store 中下载其他代替的地图程序，例如 Bing、MapQuest 和 Waze，或者也可以使用 Google 和 Nokia 地图的网页版，并在主画面中建立捷径。

我们在 Apple 所有努力，都是为了让我们的产品成为世界第一。我们知道你们希望从我们这里得到什么，而我们会继续不停地努力，直到地图程式符合这个极高的标准。

Tim Cook

Apple’s CEO

英文原文：

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook

Apple’s CEO